Conditions and Terms

Welcome to the official website of feltpetsupplies. These conditions and terms (hereinafter referred to as the "Terms") apply to all users who visit and use this website, as well as customers who purchase products and services in this store. By visiting, browsing or placing an order, you indicate your agreement to be bound by these terms. Please read these terms carefully before using our services.

I. Website Usage

Users must be at least 18 years old or under the guidance of a guardian when using this website.

You agree to use this website only for legal purposes and not to engage in any illegal, infringing, website disruption or other activities that infringe upon the rights and interests of others.

This website may contain links to third-party websites, but we are not responsible for the content, services or policies of such third-party websites.

Ii. Intellectual Property Rights

All content on this website, including but not limited to text, images, designs, logos, product descriptions, photos of handcrafted items, etc., is the intellectual property of feltpetsupplies or has been legally authorized.

Without written permission, no individual or organization may copy, reprint, distribute, modify or use for commercial purposes the content of this website.

Users must not attempt to obtain the source code or technical details of the website in any way.

Iii. Products and Orders

This store mainly offers handcrafted felt dog supplies, including toys, bed MATS, accessories, etc. As all products are handmade, there may be slight differences between the actual items and the pictures. This does not constitute a product defect.

We reserve the right to modify or update the product description, price and inventory without prior notice.

By placing an order, you promise to provide true and complete delivery information. Any delay or loss caused by incorrect information shall be borne by the user themselves.

We reserve the right to reject or cancel orders due to insufficient inventory, payment issues or other reasonable reasons, and will promptly notify customers.

Iv. Price and Payment

All prices are marked in US dollars (USD) and do not include taxes and shipping fees. The final settlement amount will be displayed before payment.

We accept multiple payment methods, including credit cards, debit cards and third-party payment platforms.

You must ensure that the payment method you use is legal, valid and belongs to you personally.

V. Transportation and Delivery

We will arrange for shipment as soon as we receive the payment, usually within 3 to 7 working days. The transportation timeliness depends on the logistics service provider.

International orders may involve tariffs or import taxes and fees, and the relevant expenses shall be borne by the buyer.

Once the product is handed over to the logistics company for transportation, it is regarded as having been delivered successfully. Any delay, damage or loss that may occur during transportation will be handled in accordance with the transportation policy.

Vi. Returns and Refunds

For details, please refer to our separately formulated "Return and Refund Policy".

We only accept returns under eligible conditions and reserve the final right of interpretation.

Vii. User Responsibility

You should keep your account information and password safe and must not transfer or disclose them to others for use.

Users are prohibited from using this website to spread false information, make malicious comments or infringe upon the rights and interests of this store and other customers.

Any losses caused by the user's violation of these terms shall be borne by the user themselves.

Viii. Limitation of Liability

feltpetsupplies shall not be held responsible for service interruption or loss caused by force majeure such as natural disasters, epidemics, transportation delays, government actions, etc.

Our store shall not be held responsible for any damage caused by improper use by the user, failure to follow the product instructions or other reasons not attributable to our store.

Within the scope permitted by law, the total liability of this store shall not exceed the amount paid by the user for the relevant products.

Ix. Privacy and Data Protection

We promise to respect users' privacy. All user information will be collected, stored and used in accordance with the "Privacy Policy".

Users should be aware that there are risks in network transmission. Our store is not responsible for data leakage caused by hacker attacks or uncontrollable reasons.

X. Modification of Terms

We reserve the right to modify or update these terms at any time. Any modifications will take effect immediately upon their publication on the website.

By continuing to use this website and services, the user is deemed to have accepted the updated terms.

Xi. Applicable Law and Dispute Resolution

This clause is governed by the laws of the State of California, United States.

Disputes arising from these terms or the use of this website shall be settled through friendly consultation by both parties. If the negotiation fails, the matter shall be submitted to the competent court in Los Angeles for resolution.