Terms of Service

Welcome to feltpetsupplies! Before using our website and purchasing our products, please read the following terms of service carefully. These terms apply to all visitors, customers and users. Once you visit this store, browse the pages or make a purchase, it indicates that you have agreed to abide by and be bound by the following terms. If you do not agree to these terms, please do not use our services.

I. General Provisions

feltpetsupplies is a handcrafted felt dog supplies store located in Los Angeles, USA. We are dedicated to providing high-quality handcrafted felt products for our beloved dogs.

These terms of service apply to all of our online platforms, including but not limited to the official website, social media stores and any associated sales channels.

We reserve the right to update or modify these terms at any time without prior notice. The latest version of the terms will be posted on the website and take effect immediately. By continuing to use the services of this store, you are deemed to accept the latest terms.

Ii. Products and Services

All of our products are made by hand, so there may be slight differences in color, size, texture and appearance. These are natural features of handcrafted items and do not constitute defects.

The product images are for reference only. We do our best to ensure that the pictures are consistent with the actual products. However, due to differences in screen display and lighting, the color of the actual product may vary slightly.

All products are designed for pets. Please use them reasonably and supervise your pets when necessary to ensure safety.

Iii. Price and Payment

All product prices are subject to the display on the website and are settled in US dollars (USD).

We reserve the right to adjust prices or launch promotional activities at any time. Any adjustments will not affect completed orders.

We accept multiple secure payment methods (including credit cards, PayPal, etc.). You need to ensure the accuracy and legality of your payment information.

Iv. Order and Confirmation

After you place an order and complete the payment, you will receive a confirmation email. This email does not represent that the order has been finally accepted; it merely confirms that we have received the order request.

We will confirm and process orders when inventory and production conditions permit. In the event of special circumstances that prevent performance, we will promptly communicate with you and provide a refund or alternative solution.

We reserve the right to reject or cancel orders due to fraud, insufficient inventory or any unreasonable circumstances.

V. Transportation and Delivery

We offer delivery services within the United States and some international regions. The shipping time depends on your location and the mode of transportation.

Once the product is delivered to the logistics service provider, the transportation risk will be borne by the buyer. However, we will do our best to assist you in resolving any possible logistics issues.

Please be sure to provide accurate and complete delivery information. If the package cannot be delivered or is delayed due to the wrong address provided by the customer, our store will not be held responsible.

Vi. Returns and Refunds

As the product is handmade, we accept return applications within 14 days of receiving the goods, provided that the following conditions are met:

The product remains brand new and unused.

The product is undamaged, free from contamination and retains its original packaging.

Please contact us before returning the goods to obtain the return confirmation and address. Unauthorized returns may not be processed.

The return shipping fee shall be borne by the buyer, unless there is a quality issue with the product or the wrong item is sent.

Once the returned goods pass the inspection, we will refund the amount of the goods through the original payment method within 7 working days.

Vii. Intellectual Property Rights

All images, text, logos, designs and content on this store's website are owned by feltpetsupplies and are protected by copyright law and relevant intellectual property laws.

Without authorization, no one may copy, modify, distribute or use it for commercial purposes.

Viii. Customer Responsibility

When using our products, you should choose the appropriate supplies based on the actual situation of your pet and ensure supervision under appropriate circumstances.

Our store will not be held responsible for any damage or accidents to pets caused by improper use.

You guarantee that all the information provided on this website is true, complete and valid.

Ix. Disclaimer and Limitation of Liability

We strive to ensure the safety and reliability of our products, but we cannot guarantee that they are fully suitable for all pets or all situations.

To the extent permitted by law, feltpetsupplies shall not be liable for any indirect, incidental or special damages arising from the use of its products or services.

We are not responsible for any service interruption or delay caused by force majeure (such as natural disasters, transportation delays, network issues, etc.).

X. Privacy Protection

We strictly protect customer privacy. Your personal information will only be used for order processing, logistics delivery and customer service.

Without your consent, we will not disclose your personal information to any third party, except as required by law or necessary to fulfill an order.

Xi. Applicable Law and Dispute Resolution

These Terms of Service are governed by the laws of the State of California, United States.

In case of any dispute, both parties shall first resolve it through friendly consultation. If no agreement can be reached, the dispute will be submitted to the local court with jurisdiction in Los Angeles for resolution.

Twelve. Contact us

If you have any questions about these terms of service or need further assistance, please contact us through the following methods
📧 email: fan@feltpetsupplies.com

 

The above terms of service shall come into effect as of the date of release and apply to all customers and transactions. Thank you for choosing feltpetsupplies. We will always be committed to bringing warmth and companionship to you and your beloved dog.